BOSS Revolution Customer Support

How can we help?
Contact us

Can’t find your answer? If you need help, don't sweat it. Contact us and we’ll get back to you as soon as we can.

International calling

 

Calling app

What services are available through the BOSS Revolution Calling App?

The app can be used for international calling, including unlimited plans, international and domestic mobile top up and money transfer.

We frequently update the app with performance improvements and new features, so be sure to download the app and get the most out of your BOSS Revolution account. You'll save even more with lower international rates and special offers just for app users!

Will the Calling App connect to my existing BOSS Revolution account?

Yes, the app is an extension of your existing International Calling account. Once you download and activate the app you can start making calls immediately, using your existing Boss Revolution calling balance.

Does the BOSS Revolution Calling App replace my current mobile service provider or mobile calling plan?

The BOSS Revolution Calling App does not replace your current mobile service provider or plan. The app requires that you have a mobile data or Wi-Fi connection.

If you are looking for a new service provider, check out BOSS Wireless, our nationwide mobile phone service with unlimited talk, text and data plans starting at $20/month.

How do I install the BOSS Revolution Calling App on my Android phone?

Use this link to download the app from Google Play:

How do I install the BOSS Revolution Calling App on my iPhone?

Use this link to download the app from the App Store:

Can I use the BOSS Revolution Calling App when I am not in the U.S.?

Yes, you can use the BOSS Revolution Calling App when you travel internationally. All you need is Wi-Fi access with a strong internet connection. Unless international roaming is included in your domestic mobile plan, please make sure you turn off your cellular data to avoid roaming charges.

Can I access my contacts from the BOSS Revolution Calling App?

Yes, you can access all of the contacts stored in your phone's address book simply by tapping the Contacts button. You'll have one-tap calling to the people you call most.

Can I add funds directly in the BOSS Revolution Calling App?

Yes. Simply tap your balance on the BOSS Revolution Calling App menu and then choose the amount you want to fund.

You can also redeem a BOSS Revolution phone card in the app.

How do you protect my credit card information?

We take security and the confidentiality of our customers' personal information very seriously. All transactions in the BOSS Revolution Calling App are conducted according to the highest level of security standards and SSL encryption to prevent customer information from being intercepted. All card information is then encrypted a second time before being stored on our secure billing servers.

We recommend always using the most recent version of your Internet browser, so you can benefit from its latest security features and protect your online transactions.

 

Making Calls

How much does it cost to call with BOSS Revolution?

You can view BOSS Revolution calling rates in the app or on the website. In the app, just select a contact or dial a number and the per minute rate will be displayed. On the website, go to the home page, and choose a country to view the rates.

How do I sign up for BOSS Revolution International Calling?

You can sign up directly on www.bossrevolution.com or in our award-winning BOSS Revolution Calling App. It's free to download and features low international calling rates and special offers.

Which Boss Revolution access number should I use?

Select the access number for the language you prefer:

  • English: 716-271-BOSS (2677)
  • Spanish: 716-770-BOSS (2677)
  • Creole: 716-328-1927
  • French: 716-328-9007
  • Arabic: 716-328-9027
  • Amharic: 716-328-9057

Alternatively, you can use BOSS Revolution's toll-free access numbers: 1-800-374-4922 (English) and 1-800-376-5077 (Spanish). Please note that a 1.5¢ per minute surcharge applies when using toll-free access numbers.

 

Calling plans

Do you offer unlimited plans?

Yes, download the BOSS Revolution Calling App to see a full list of unlimited plans or go to the home page on the website, choose a country and view the plans available.

Where can I purchase unlimited plans?

You can purchase unlimited plans directly in the BOSS Revolution Calling App or at a BOSS Revolution retail store.

Can I subscribe to an unlimited plan?

Yes, you can purchase a plan on a one-time basis or subscribe to be re-enrolled at the end of the plan term.

 

Adding funds

How do I add funds for International Calling?

Use this link to login and add funds to your BOSS Revolution account:

You can also add funds directly from the BOSS Revolution Calling App or at a BOSS Revolution retail store.

Mobile top up

 

International mobile top up

What is International Mobile Top Up?

BOSS Revolution International Mobile Top Up is a service that allows you to recharge the mobile phones of your loved ones abroad. Topping up a mobile phone is easy — all you need to know is your recipient's mobile service provider ("carrier") and mobile phone number.

 

Domestic Mobile top up

What is Domestic Mobile Top Up?

BOSS Revolution Domestic Mobile Top Up is a service that allows you to recharge U.S. prepaid mobile phones. Topping up a mobile phone is easy — all you need to know is your recipient's mobile service provider ("carrier") and mobile phone number.

 

Sending a mobile top up

How do I send an International Mobile Top Up?

The fastest, most convenient way to send international mobile top ups is with the BOSS Revolution Calling App. All it takes is a few taps — no need to enter your recipient's phone number. Download the app now

You can also register and send an international mobile top up online:

  1. Enter the international mobile phone number you'd like to top up
  2. Select a mobile service provider ("carrier")
  3. Select a top up amount
  4. Select a payment method

You can also send an international mobile top up from a BOSS Revolution retail store or by calling customer support at 716-215-BOSS (2677).

How do I send a Domestic Mobile Top Up?

Download the BOSS Revolution Calling App and send domestic mobile top ups with just a few taps or create your BOSS Revolution web account and do it right on the website.

You can also send a domestic mobile top up from a BOSS Revolution retail store or by calling customer support at 716-215-BOSS (2677).

How much can I top up at one time?

The amount of top up you can send will depend on your recipient's country and mobile service provider. When you order, you will be able to choose from a list of top up amounts.

How soon is a mobile top up sent?

We send your order immediately to the mobile phone service provider, who is responsible for processing the top up. Most top ups are delivered to the recipient instantly.

Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. You and your recipient will both receive an SMS confirmation message when the top up has been completed successfully.

Why is my mobile top up order not being accepted?

When placing your order, be sure to select the correct mobile service provider ("carrier") for the mobile phone number you wish to top up. If you select the wrong carrier, the top up will not be processed.

Also, be sure you are topping up a prepaid mobile phone. Mobile top up cannot be done for phones that are on postpaid service plans.

What should I do if my recipient did not receive a mobile top up that I sent?

Please contact customer support and provide the details of your order: the transaction ID number and the recipient's mobile phone number, mobile service provider and country. Our support team will contact the mobile service provider about your top up.

Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. If you have received a "Pending" notification in your transaction history, please wait until you receive final confirmation of your top up order status before contacting us.

Money transfer

 

Sending money

How do I send a money transfer online?

There are several simple and secure ways to send a money transfer with BOSS Revolution. You can sign up on www.bossrevolution.com and send a money transfer online or you can do it in the BOSS Money App. Download the BOSS Money App now. Another way is to do it at a participating BOSS Revolution retail store.

How much does it cost to send a money transfer?

You can find the applicable fee and exchange rate for your transfer online or in the BOSS Money App.

After you select a country and the amount you wish to send, you will see the transfer fee, exchange rate and total cost of your money transfer. Fees and exchange rates are subject to change and can vary by amount, country and payment method.

What is the "First Free Money Transfer" promotion in the BOSS Money App? How do I get it?

Your first money transfer up to $300 sent from the BOSS Money App is FREE! Simply download and register in the app, send a transaction up to $300 and we will automatically waive the fee for your first transfer. You do not need to enter a promotional code during the payment process.

Is there a limit to the amount of money I can send?

The minimum amount is $10 and the maximum is $2,999. There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.

Will I be charged additional fees if I pay for a money transfer with my credit card?

Some credit cards may charge cash advance fees for money transfer transactions. Please check with your card issuer before placing an order to see if they charge such fees.

What information do I need to send a money transfer?

To complete your money transfer, you must have a BOSS Revolution account with your complete name, phone number, email address, and residential address. You also need your recipient’s full name as it is listed on their official identification or bank account. As part of our required regulatory compliance review, we may need additional information and will contact you if necessary.

Do I need to provide personal identification to send a money transfer?

To comply with federal and state regulations, we may ask you to provide your driver's license and/or other identifying and supporting documents to complete your order. We will notify you either during the transaction or immediately after if such information is needed.

When will the money get to my recipient?

Most transfers are available for your recipient in minutes. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.

What could cause my transaction to be delayed or canceled?

We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.

Here are some reasons why a transaction may be delayed or canceled by BOSS Money:

  • Need for additional information or identification from the sender
  • Compliance or fraud prevention reviews
  • System unavailability or maintenance
  • Insufficient funds in sender’s account
  • Days and hours of operation, including bank holidays
  • Account suspension

In your recipient’s country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:

  • Identification requirements
  • Days and hours of operation, including bank holidays
  • Currency availability
  • Delivery restrictions
  • Regulatory review
  • System unavailability or maintenance
  • The amount of funds your recipient has recently received

How does my recipient receive the money?

We offer different delivery options depending on the destination country and our in-country partners. Options include mobile wallet, cash pickup, bank deposit and home delivery. Select a country and the amount you are sending to see the available delivery options.

Please note that for cash pickup and home delivery, your recipient will be required to have identification and may also need a pickup number, which we will provide.

Why do some countries not offer bank or cash pickup options?

There are some countries where we cannot offer bank or cash pickup due to regulatory or commercial reasons. Select a country and the amount you are sending to see the available delivery options.

Can I send a money transfer from outside of the United States?

No, money transfers can only be sent from the United States.

How do I correct an error on my money transfer order?

If the recipient or transfer information you submitted online has an error, it may be necessary to cancel the order and submit a replacement order. Please contact customer support at 1-716-271-1468 for assistance.

How do I check the status of a money transfer?

You can check the status of your order in the BOSS Money App (download now). You will also receive text messages and/or emails with your order status. You can also login to your account to view order status or call customer support at 1-716-271-1468.

How will I know when my money transfer has been paid?

You will receive a text message and/or email when the money has been paid out. You can also login to your account to view order status or call customer support at 1-716-271-1468.

How do I cancel a money transfer?

If you use the BOSS Money app, go to the Activity screen. To request a cancellation, tap the transaction, then tap the Cancel button at the bottom of the transaction details screen. We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.

If you submitted your order from the BOSS Revolution website, please call customer support at 1-716-271-1468. We will check the status of your transaction and let you know if a cancellation is possible.

How long does it take to get a refund?

After we refund your order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card.

Note that it could take up to 10 business days depending on your bank.

The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.

What if I haven't received my refund after 10 business days?

If it's been more than 10 business days and you have not received your refund, please follow these steps:

  1. Check the transaction status on the BOSS Money app or the BOSS Revolution online account center to confirm that the transfer has been canceled.
  2. Make sure the original charge still appears on your bank or card account.
  3. If the original charge is on your account and there is no corresponding refund, please call customer support at 1-716-271-1468. We will confirm the refund was issued, and provide an ARN number (a reference number associated with the refund) that you can use when calling your financial institution at the phone number on the back of your card.
  4. If your financial institution can't locate the refund, contact us.

 

IBAN for bank deposits

What is an IBAN?

An IBAN (International Bank Account Number) identifies the country, bank and bank account number that you are sending funds to.

Generally, an IBAN consists of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 alphanumeric characters outside of Europe.

To avoid any delays with your money transfer, be sure that you have your recipient's complete IBAN. Use the list below to check if the IBAN has the correct number of characters.

Country IBAN Starts With IBAN Length Notes
France FR 27 Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, and Réunion Island
Germany DE 22 -
Greece GR 27 -
Italy IT 27 -
Netherlands NL 18 Excluding the Caribbean Islands
Spain ES 24 Including the Canary Islands
United Kingdom GB 22 -

 

Cash pickup available for Nigeria

How does Cash Pickup work?

Simply select how much you want to send in US dollars (USD), enter information about your recipient, enter your payment information and submit your order. Please note that the amount you send must be in increments of $10 or our system will round up to the next $10 amount.

You will need to communicate the pickup number to your recipient. Please ask the BOSS Revolution retailer for the pickup number if you don't see it on your receipt or check the transaction details in the BOSS Money App. You will also receive the pickup number via text message and email.

Some of our partner networks in Nigeria will attempt to send the recipient a text message with the pickup number when the funds are ready for pickup, but consider this a backup to personally conveying the pickup number to your recipient.

Where can the recipient pick up the funds?

The funds sent to the recipient will be available at any branch of the following bank(s):

The recipient can pick up the funds at any branch of the bank that was specified.

THE RECIPIENT DOES NOT HAVE TO HAVE A BANK ACCOUNT WITH THE BANK IN ORDER TO PICK UP FUNDS.

Additional banks will soon be added for cash pickup.

How will the recipient know when and where to pick up the funds?

Once the transfer has been processed, the funds are usually available for pickup within 30 minutes during normal banking hours.

The recipient must present the pickup number and a government issued photo ID to the cashier at any branch of the specified bank.

  • For First Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Access Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Zenith Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits. At the time of pickup, a 6-digit validation code will be sent via SMS to the recipient's phone and must be presented to the cashier. You will also receive an SMS message with the validation code. Please note that the validation code is the last 6 digits of the pickup number.
  • For United Bank for Africa: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Polaris Bank: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For GTBank: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Fidelity Bank: The recipient should identify the payer network as Thunes when speaking with the cashier. The pickup number will be a 20-digit alphanumeric number beginning with “Thunes”.
  • For FCMB: The recipient should identify the payer network as VTN/VCash when speaking with the cashier. The pickup number will be a 13-digit alphanumeric number beginning with “VTN”.

When the order is ready for pickup, your recipient can go to any branch of the bank you have selected to pick up the funds in US dollars (USD).

Does the recipient need to bring ID to pick up the money?

The recipient must bring the pickup number and a government issued photo ID, such as a Bank Verification Number card, valid international passport, Nigerian Driver's License or National ID. (If the passport is not Nigerian, please ensure that it has not expired and that the recipient has valid entry to Nigeria.)

Zenith Bank will require two forms of identification: a government issued photo ID and a BVN.

Some bank branches will ask the recipient to complete a form with the details of the transaction and present it to the cashier to pick up the funds.

What is a Bank Verification Number?

A Bank Verification Number (BVN) is a unique number issued to every Nigerian bank customer by the Central Bank of Nigeria to protect the customer's bank account from unauthorized access. It is a means of identification for that banking customer across ALL Nigerian banks.

The recipient can bring their BVN card to the bank for validation of ID. If the recipient does not have a BVN, it can be created at the bank branch with valid ID. It takes 24 hours for a BVN to be created, and it can be used for any bank in Nigeria.

Can I request the payout to the recipient in Nigerian naira (NGN) instead of US dollars (USD)?

Due to the recent directive by the Central Bank of Nigeria, cash pickup transactions must be paid out in US dollars (USD).

The recipient can ask the bank in which they pick up the funds to convert the US dollars to Nigerian naira. Or they can take the dollars to their own bank or any location that will exchange dollars to naira.

What should I do if my recipient does not have an account at a participating bank?

Your recipient does not have to have an account with a participating bank in order to pick up funds that you send.

Every branch of the participating banks has access to the order record and is an authorized location where the funds that you send can be retrieved.

The bank cashier had trouble locating my transaction. What should my recipient do?

Have your recipient tell the bank cashier the name of the partner network in Nigeria:

  • For First Bank, Access Bank, Zenith Bank, United Bank for Africa, Polaris Bank and GTBank, the partner network is: BOSS Revolution/IDT
  • For Fidelity Bank, the partner network is: Thunes
  • For FCMB, the partner network is: VTN/VCash

What if my transaction is canceled?

We will notify you if your transaction cannot be picked up, and your payment will be refunded.

 

Nigeria bonus promotion

What is the promotion?

The Central Bank of Nigeria announced a promotion offering a bonus of 5 Naira (NGN) for every 1 US Dollar (USD) sent to a recipient in Nigeria. The promotion began on March 8, 2021, and will remain in effect until further notice.

How does the promotion work?

For every $1 sent that is paid out successfully, your recipient will receive 5 Naira at the time of pickup, in addition to the money you send.

For example, if you send 100 USD, your recipient will receive 100 USD plus a bonus of 500 Naira.

BOSS Revolution transactions can be picked up at any branch of the following participating banks:

  • Access Bank
  • Zenith Bank
  • United Bank for Africa
  • Polaris Bank
  • Fidelity Bank
  • GTBank (Guaranty Trust Bank)
  • FCMB (First City Monument Bank)

Additional banks in Nigeria will be added soon.

Remember, the recipient does not need an account at the bank in order to pick up funds.

Is there a limit on the send amount to receive the Naira promotion?

No, there is no limit on the send amount. There is also no limit on the number of transactions that you can send to take advantage of this promotion.

When does the promotion end?

The promotion began on Monday, March 8, 2021, and according to the Central Bank of Nigeria, it will remain in effect until further notice.

Do I have to apply for the promotion or fill out any special paperwork?

The bonus will be paid at the bank automatically when the USD funds that you sent are paid out to your designated recipient. The sender does not have to do anything more than submit the transaction. The bank in Nigeria will take care of the bonus payout.

 

Haiti: MonCash mobile wallet

What are the requirements for sending a money transfer to my recipient's MonCash mobile wallet?

In order to receive international money transfers, your recipient must have a MonCash Full Wallet account. You can send up to 75,000 HTG per transaction.

Please note that a MonCash Mini Wallet cannot receive international money transfers. If your recipient has this type of MonCash mobile wallet, they will need to register for a Full Wallet account.

More information about MonCash mobile wallets can be found on the MonCash website.

How can my recipient get a MonCash Full Wallet account?

Your recipient should contact the Digicel store in their area for specific instructions, but the general process would be for your recipient to complete a registration form and provide copies of a valid ID. This is to comply with government regulations.

Digicel does not charge a fee for opening a Full Wallet account.

More information about MonCash mobile wallets can be found on the MonCash website.

I have sent money to my recipient's MonCash mobile wallet, but they are unable to access or use the funds. What do they need to do?

MonCash customer support agents are contacting customers who have received international money transfers and need to complete the registration or upgrade process. This registration or upgrade is required before your recipient can access the money you sent.

1) If your recipient has not been contacted, ask them to check if they have received an SMS from MonCash that includes a link to the online registration form (the link is bit.ly/MonCashFW).

2) Your recipient will need to complete the online registration form at bit.ly/MonCashFW and upload a valid ID (Driver License, Passport or National ID). The ID can also be emailed to Moncash_FW_KYC@prismco.com.

3) MonCash will review the registration form and send your recipient an SMS containing a one-time passcode (OTP) and a MonCash phone number to call. Your recipient must be reachable at the phone number associated with the transaction.

4) The recipient will need to call the phone number and provide the MonCash agent with the one-time passcode to verify that they have the phone associated with the transaction.

5) The agent will complete the registration process with your recipient on the phone. In one to five business days, the funds will be available, and your recipient will be able to receive any future money transfers.

My recipient has a MonCash Full Wallet, but they are still unable to access the funds I sent. What do they need to do?

Please make sure your recipient has authorized MonCash's remittance partner in Haiti (PRIZM Transfer) to deposit the money into their Full Wallet.

Your recipient can do this over the phone or directly from the MonCash app. The authorization process only needs to be completed once. Please refer to the MonCash website for instructions.

 

Pay at store

What is Pay at Store?

Pay at Store is a feature in the BOSS Money App for customers who prefer to pay for money transfers with cash. Download the app now

Pay at Store allows you to set up and submit a money transfer order in the app, then pay for it in cash at an authorized BOSS Revolution retail store. You can use the Store Locator feature in the app to find a BOSS Money Pay at Store agent in your area.

How does Pay at Store work?

Simply download and install the BOSS Money App and set up a money transfer. When you select a payment method, choose Pay Cash in Store then submit your order. It's that easy.

To complete your order, you must bring your cash payment along with identification to any authorized store within 24 hours. The app's built-in Store Locator will show the Pay at Store agents in your area.

Please note that if you do not make your payment within 24 hours after submitting your order from the app, your order will be cancelled automatically.

 

Refer a friend

How does the Refer a Friend program work?

Our Refer a Friend program rewards you when someone you refer downloads the BOSS Money App and sends their first money transfer of $100 or more. The more you share, the more you can earn.

Send your personal referral link by following the steps below. Once your friend uses the link to download the app and then successfully completes a money transfer of $100 or more, you will receive an electronic $25 Gift Card by email.

To get your referral link:

  1. Open the BOSS Money App
  2. Tap the gift icon in the bottom navigation bar to view the "Invite Friends" screen
  3. Choose the method for sharing your referral link

Other services

 

BOSS Wireless

What is BOSS Wireless?

BOSS Wireless is our nationwide mobile phone service with unlimited plans starting at $20/month. Get unlimited talk, text and data with BOSS Wireless. Learn more at bosswireless.com.

 

BR Club

What is the BR Club?

The BR Club is the official BOSS Revolution loyalty program that rewards customers with exclusive promotions, discounts and special offers. Members get early notification of upcoming deals via SMS.

How do I join the BR Club?

It is simple - just text “JOIN” to 55350. Learn more at brclubsaves.com.

My Account

 

Logging In

How do I login to my BOSS Revolution account?

  1. Go to the Login page.
  2. Enter your mobile phone number and press the "Get a code by SMS" button.
  3. On the next page, submit the 6-digit verification code sent in the SMS message.
  4. Check your email inbox. You should receive an email that contains a login link. Click on the link to access your account.

 

Managing My Account

How do I update information in my account?

Use these links to login and access specific account information:

How do I view my transaction history?

Use this link to login and view your transaction history:

 

Managing My Payment Options

What credit and debit cards do you accept?

  • Visa (credit, debit and prepaid cards)
  • Mastercard (credit, debit and prepaid cards)
  • American Express

Please note: Prepaid cards are not accepted for money transfer transactions. For money transfer transactions in New York State, only Visa and Mastercard are accepted.

How do I update my card information?

Use this link to login and update your card information:

What is Auto Recharge?

Auto Recharge is a convenient feature that ensures you always have funds for your International Calling service. It will automatically recharge your International Calling account when your balance falls below $3..

Use this link to login and manage your Auto Recharge settings:

Get a $5 bonus when you sign up for the first time.

How does BOSS Revolution protect my card information?

We take security and the confidentiality of our customers' personal information very seriously. All online transactions are conducted according to the highest level of security standards and SSL encryption to prevent customer information from being intercepted. All card information is then encrypted a second time before being stored on our secure billing servers.

We recommend always using the most recent version of your Internet browser, so you can benefit from its latest security features and protect your online transactions.