Simply go to the All Services screen and tap Send Money to get started. You can send money from the US to over 50 countries across Central and South America, the Caribbean, Europe, Asia and Africa.
After selecting a recipient or country and the amount you want to send, you’ll need to select how the funds should be delivered and enter your payment method (debit or credit card).
Once we receive your order, we will review and process it, then notify you with a text message, push notification and/or email when the money is available for your recipient. The current status of your order will always be displayed on the Activity screen.
If you would like to repeat a previous money transfer, go to the Activity screen and tap on a completed order. Your recipient's information will be automatically filled in, so you're only a few taps from sending more money.
After you select a recipient or country and the amount you wish to send, you will see the transfer fee and exchange rate that apply to your money transfer. You will also see any special offers that are available.
The transfer fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher. Please note that fees, exchange rates and offers are subject to change without notice and can vary by amount and country.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
No one likes waiting, and that's why we are committed to delivering funds to your recipient as quickly as possible. Most transfers are available in minutes.
For more information about delivery times, please use these links:
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.
The Activity screen shows your most recent transactions, from newest to oldest. You will see the recipient’s name and country, as well as the delivery method, amount sent and order status.
If you don't see the money transfer you're looking for, use the Search at the top of the Activity screen.
On the Activity screen, completed money transfers will show a green check mark and the date and time the funds were paid out to the recipient or received by the recipient’s bank (for a bank deposit).
You will also receive a text message, push notification and/or email when the funds have been paid out.
If you don't see the order you're looking for, use the Search at the top of the Activity screen.
You will need your recipient’s full name as it is listed on their official identification or bank account. Depending on the delivery method you choose, you may also need to provide your recipient’s bank account number, street address or mobile phone number.
To authenticate your identity and comply with government regulations, we may ask you to provide your driver's license and/or other supporting documents to complete your order.
If such information is needed, we will notify you via email or phone call during the order process or soon after you have submitted your order.
The minimum amount is $10 and the maximum is $2,999.
There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.
We offer different delivery options depending on the destination country and our in-country partners. Options include:
On the All Services screen, tap Send Money and then select a country and the amount you are sending to see the available delivery options.
Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.
Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.
We have licenses to operate as money transmitters in every state in the US except Oklahoma, South Dakota and Vermont.
We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.
Here are some reasons why a transaction may be delayed or canceled by BOSS Money:
In your recipient’s country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:
When you select Bank Deposit as a delivery method, the funds you send will be deposited directly into your recipient’s bank account.
To select Bank Deposit, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
To find out if you can send a bank deposit to your recipient, go to the All Services screen and tap Send Money. Then select your recipient or a country and the amount you want to send.
On the Delivery Method screen, you will see if Bank Deposit is an option. For a list of banks you can send to, tap Bank Deposit and then Select bank. Be sure to use the search feature if you don't see your recipient's bank in the list.
After approving your money transfer order, we release the funds to the destination bank within minutes.
Please note that the bank must then deposit those funds into your recipient's account. Depending on the bank, this funding process could take minutes or several business days to complete.
On the app's Activity screen, the "Completed" status for a bank deposit refers to when the destination bank acknowledged receipt of the funds — not when the bank made those funds available in your recipient's account.
If your bank deposit was rejected or canceled by the recipient's bank, the most likely reason is that you tried to send US dollars (USD) and your recipient's account is in a different currency.
To avoid this problem, you should always send the same currency as your recipient’s bank account. For example, be sure you are sending Dominican pesos (DOP) to a bank account in the Dominican Republic.
Another common reason for cancellation is that the recipient information you entered does not match the information at the destination bank. To prevent this, please be sure to enter your recipient's full name exactly how it appears on their bank account.
You should send the same currency as your recipient’s bank account.
If the account is in local currency and you send US dollars (USD), your money transfer will most likely be rejected by the bank.
If the receiving bank does accept US dollars, they will apply their own currency conversion rate and may also charge your recipient a fee. This means your recipient will end up with less money. It is best to send the currency that matches the bank account.
Once a transaction has been set up as a bank deposit, we will do our best to process your cancellation request; however, if the funds have already been deposited in your recipient's bank account, your order cannot be canceled.
To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the bottom of the transaction details screen, press the Cancel button.
Please note that pressing the Cancel button does not guarantee that your money transfer will be cancelled.
An IBAN (International Bank Account Number) identifies the country, bank and bank account number that you are sending funds to.
Generally, an IBAN consists of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 alphanumeric characters outside of Europe.
To avoid any delays with your money transfer, be sure that you have your recipient's complete IBAN. Use the list below to check if the IBAN has the correct number of characters.
| Country | IBAN Starts With | IBAN Length | Notes |
|---|---|---|---|
| France | FR | 27 | Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, and Réunion Island |
| Germany | DE | 22 | - |
| Greece | GR | 27 | - |
| Italy | IT | 27 | - |
| Netherlands | NL | 18 | Excluding the Caribbean Islands |
| Spain | ES | 24 | Including the Canary Islands |
| United Kingdom | GB | 22 | - |
A Bank Identifier Code (BIC) or SWIFT code identifies the country, bank and branch associated with a specific bank account number.
The code is either 8 or 11 characters long and includes both numbers and letters.
When you select Cash Pickup as a delivery method, your recipient will be able to collect cash directly from an authorized location or office in their area.
To select Cash Pickup, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
Cash pickups are usually available within minutes.
You will receive notifications when the status of your money transfer order changes, and you can also check the Activity screen for updates.
In most cases, your recipient will receive an SMS text message when the money is ready for pickup.
This will depend on which payer you select (since not all payers send notifications) and if your recipient has given permission to receive SMS text messages on their phone.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
Your recipient will need a valid photo ID that shows their full legal name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, otherwise your recipient may not be able to collect the cash.
In some cases, your recipient will also need a transaction reference number or pickup number. This will have been sent to your recipient by the payer via SMS text message once the cash is available for pickup. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the pickup number, so you can share it with your recipient if they do not receive it directly on their phone.
Certain destinations or payers may impose taxes, fees, and/or tariffs when your recipient receives — or has access to — the transferred funds.
If your recipient is having difficulty collecting their cash, please ensure the following:
Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.
Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.
There are some countries where we cannot offer cash pickup due to regulatory or commercial reasons.
On the All Services screen, just tap Send Money and then select a country and the amount you are sending to see the available delivery options.
When you select Home Delivery as a delivery method, an authorized delivery courier or agent will bring cash to your recipient’s home address.
Please note that home delivery service is only available for the Dominican Republic.
To select Home Delivery, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
Home delivery funds are usually available in the destination country within 30 minutes. Our in-country partner will call your recipient to coordinate a delivery time.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.
Your recipient will need a valid photo ID that shows their full name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, because the delivery courier will only release funds to the person named on the transaction receipt.
In some cases, your recipient will also need a transaction reference number. This will have been sent to your recipient by SMS. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the transaction reference number, so you can share it with your recipient if they do not receive it directly on their phone.
No. Your recipient will not be charged a fee for the delivery.
Mobile money (also referred to as a mobile wallet) is an electronic service available in many countries that allows users to store, send and receive money using their mobile phone. It is a popular alternative to traditional bank accounts and can be used on both smartphones and basic feature phones.
To select Mobile Money as a delivery method, follow these steps:
You can track the status of your money transfer on the Activity screen.
Mobile money (also known as a mobile wallet) stores funds in a secure account linked to a mobile phone number. In most cases the account number will be the same as the mobile phone number, but not always.
Before sending funds to a mobile money account, please check with your recipient to determine the correct mobile phone number to use for a money transfer.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.
We recommend confirming that you have correctly entered your recipient's mobile phone number before submitting your transaction.
Once the transaction has been paid into a mobile wallet, it is very unlikely that the funds can be recovered.
Most mobile money services allow users to:
In most countries, funds in a mobile money account are protected by financial regulations similar to those that protect traditional bank accounts.
A mobile money transaction requires the user to enter a PIN before it is completed, and a record of the account balance and all transactions is maintained, so the user’s funds are kept safe in case the phone is lost or stolen.
Mobile money accounts are primarily offered by mobile phone service providers or by banks. To get an account, your recipient will need to visit an authorized provider in their area, complete the necessary application forms and present a valid form of identification.
When you select Direct to Debit as the delivery method, funds you send will be deposited directly to your recipient’s Visa or Mastercard debit card.
Direct to Debit is usually the fastest way to send money and is as secure as sending to a bank account. Your recipient will receive their money in 30 minutes or less.
To select Direct to Debit Card as a delivery method, follow these steps:
You can track the status of your money transfer on the Activity screen.
In order to receive funds, your recipient’s debit card must meet the following requirements:
If the debit card does not meet all of these requirements, you will need to select a different delivery method.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.
We recommend confirming that you have correctly entered your recipient's debit card number before submitting your transaction.
Once the transaction has been deposited to a debit card, it is very unlikely that the funds can be recovered.
If you are seeing this error, the likely reason is that you have typed the account number incorrectly or that your recipient has not provided you with the correct account number.
If you have verified the account number with your recipient and have typed it correctly, then there is likely an issue with the bank account. For example:
Ask your recipient to check with their bank to find out why the account cannot receive money transfers. If possible, to complete your money transfer use another delivery method, such as Cash Pickup.
To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the bottom of the transaction details screen, tap the Cancel button.
We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.
On the Activity screen, the order status will show as “Canceled” and you will receive confirmation in a text message, push notification and/or email.
After you receive confirmation that we have successfully canceled your money transfer order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card.
Note that it could take up to 10 business days depending on your bank.
The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.
If it's been more than 10 business days and you have not received your refund, please follow these steps:
Please note that Caribe Express will only deliver funds if they have been able to directly contact your recipient by phone.
To ensure delivery, please ask your recipient to contact Caribe Express at 809-221-5418.
Simply select Nigeria NGN on the Countries screen and enter the amount that you would like to send to your recipient. Then select your recipient's bank and enter the bank account number and information about your recipient.
After you have submitted your order and we verify your payment, the naira you sent will be deposited directly into your recipient's bank account. You will receive a notification when the funds have been deposited.
Before sending money, please be sure that the Nigerian bank account you are sending to is set up to accept naira.
Simply select how much you want to send in US dollars (USD), enter information about your recipient, enter your payment information and submit your order. Please note that the amount you send must be in increments of $10 or our system will round up to the next $10 amount.
You will need to communicate the pickup number to your recipient. Please ask the BOSS Revolution retailer for the pickup number if you don't see it on your receipt or check the transaction details in the BOSS Revolution Money App. You will also receive the pickup number via text message and email.
Some of our partner networks in Nigeria will attempt to send the recipient a text message with the pickup number when the funds are ready for pickup, but consider this a backup to personally conveying the pickup number to your recipient.
The funds sent to the recipient will be available at any branch of the following bank(s):
The recipient can pick up the funds at any branch of the bank that was specified.
THE RECIPIENT DOES NOT HAVE TO HAVE A BANK ACCOUNT WITH THE BANK IN ORDER TO PICK UP FUNDS.
Additional banks will soon be added for cash pickup.
Once the transfer has been processed, the funds are usually available for pickup within 30 minutes during normal banking hours.
The recipient must present the pickup number and a government issued photo ID to the cashier at any branch of the specified bank.
When the order is ready for pickup, your recipient can go to any branch of the bank you have selected to pick up the funds in US dollars (USD).
The recipient must bring the pickup number and a government issued photo ID, such as a Bank Verification Number card, valid international passport, Nigerian Driver's License or National ID. (If the passport is not Nigerian, please ensure that it has not expired and that the recipient has valid entry to Nigeria.)
Zenith Bank will require two forms of identification: a government issued photo ID and a BVN.
Some bank branches will ask the recipient to compete a form with the details of the transaction and present it to the cashier to pick up the funds.
A Bank Verification Number (BVN) is a unique number issued to every Nigerian bank customer by the Central Bank of Nigeria to protect the customer's bank account from unauthorized access. It is a means of identification for that banking customer across ALL Nigerian banks.
The recipient can bring their BVN card to the bank for validation of ID. If the recipient does not have a BVN, it can be created at the bank branch with valid ID. It takes 24 hours for a BVN to be created, and it can be used for any bank in Nigeria.
Due to the recent directive by the Central Bank of Nigeria, cash pickup transactions must be paid out in US dollars (USD).
The recipient can ask the bank in which they pick up the funds to convert the US dollars to Nigerian naira. Or they can take the dollars to their own bank or any location that will exchange dollars to naira.
Your recipient does not have to have an account with a participating bank in order to pick up funds that you send.
Every branch of the participating banks has access to the order record and is an authorized location where the funds that you send can be retrieved.
Have your recipient tell the bank cashier the name of the partner network in Nigeria:
We will notify you if your transaction cannot be picked up, and your payment will be refunded.
The Central Bank of Nigeria announced a promotion offering a bonus of 5 Naira (NGN) for every 1 US Dollar (USD) sent to a recipient in Nigeria. The promotion began on March 8, 2021, and ends on June 30, 2023, at 11:59PM West Africa Time.
For every $1 sent that is paid out successfully, your recipient will receive 5 Naira at the time of pickup, in addition to the money you send.
For example, if you send 100 USD, your recipient will receive 100 USD plus a bonus of 500 Naira.
BOSS Revolution transactions can be picked up at any branch of the following participating banks:
Additional banks in Nigeria will be added soon.
Remember, the recipient does not need an account at the bank in order to pick up funds.
No, there is no limit on the send amount. There is also no limit on the number of transactions that you can send to take advantage of this promotion.
The promotion began on Monday, March 8, 2021, and according to the Central Bank of Nigeria, ends on June 30, 2023, at 11:59PM West Africa Time.
The bonus will be paid at the bank automatically when the USD funds that you sent are paid out to your designated recipient. The sender does not have to do anything more than submit the transaction. The bank in Nigeria will take care of the bonus payout.
In order to receive international money transfers, your recipient must have a MonCash Full Wallet account. You can send up to 75,000 HTG per transaction.
Please note that a MonCash Mini Wallet cannot receive international money transfers. If your recipient has this type of MonCash mobile wallet, they will need to register for a Full Wallet account.
Your recipient should contact the Digicel store in their area for specific instructions, but the general process would be for your recipient to complete a registration form and provide copies of a valid ID. This is to comply with government regulations.
Digicel does not charge a fee for opening a Full Wallet account.
MonCash customer support agents are contacting customers who have received international money transfers and need to complete the registration or upgrade process. This registration or upgrade is required before your recipient can access the money you sent.
1) If your recipient has not been contacted, ask them to check if they have received an SMS from MonCash that includes a link to the online registration form (the link is bit.ly/MonCashFW).
2) Your recipient will need to complete the online registration form at bit.ly/MonCashFW and upload a valid ID (Driver License, Passport or National ID). The ID can also be emailed to Moncash_FW_KYC@prismco.com.
3) MonCash will review the registration form and send your recipient an SMS containing a one-time passcode (OTP) and a MonCash phone number to call. Your recipient must be reachable at the phone number associated with the transaction.
4) The recipient will need to call the phone number and provide the MonCash agent with the one-time passcode to verify that they have the phone associated with the transaction.
5) The agent will complete the registration process with your recipient on the phone. In one to five business days, the funds will be available, and your recipient will be able to receive any future money transfers.
Please make sure your recipient has authorized MonCash's remittance partner in Haiti (PRIZM Transfer) to deposit the money into their Full Wallet.
Your recipient can do this over the phone or directly from the MonCash app. The authorization process only needs to be completed once.
Our Refer a Friend program rewards you when someone you refer downloads the BOSS Revolution Money App and sends their first money transfer of $100 or more. The more you share, the more you can earn.
Send your personal referral link by following the steps below. Once your friend uses the link to download the app and then successfully completes a money transfer of $100 or more, you will receive an electronic $25 Gift Card by email.
To send your referral link to friends and family:
Debit Cards: We accept most debit cards issued by Visa or Mastercard. Prepaid debit cards from any card issuer cannot be used to send money transfers.
Credit Cards: We accept Visa, Mastercard and American Express. (For money transfer transactions in New York State, only Visa and Mastercard are accepted.)
Please note: If your credit card issuer classifies money transfers as cash advances, they may charge you an additional fee.
Debit Cards: There are no extra fees for paying with a debit card.
Credit Cards: Some credit card issuers classify money transfers as cash advances and may charge you an additional fee. (This fee is charged by your credit card issuer, not by BOSS Revolution.)
Please check your cardholder terms and conditions if you are not sure if this type of fee will apply to your money transfer.
If your debit or credit card was not accepted for payment, please check the following:
If your card information is correct and you are still unable to complete a transaction, please try using a different debit or credit card.
If you submit an order and your card is declined, please contact your card issuer or bank. They will be able to provide information about the status of your card and account.
To complete your order, please try using a different debit or credit card.
Pay at Store is a feature for customers who prefer to pay for money transfers with cash.
Pay at Store allows you to set up and submit a money transfer order in the app, then pay for it in cash at an authorized BOSS Revolution retail store. You can use the Store Locator feature in the app to find a BOSS Revolution Pay at Store agent in your area.
When selecting the payment method for your money transfer, choose Pay Cash in Store then submit your order. It's that easy.
To complete your order, you must bring your cash payment along with identification to any authorized store within 24 hours. The app's built-in Store Locator will show the Pay at Store agents in your area.
Please note that if you do not make your payment within 24 hours after submitting your order from the app, your order will be cancelled automatically.