Money Transfer

Getting Started

How do I send a money transfer from the BOSS Money app?

Simply go to the All Services screen and tap Send Money to get started. You can send money from the US to over 50 countries across Central and South America, the Caribbean, Europe, Asia and Africa.


After selecting a recipient or country and the amount you want to send, you’ll need to select how the funds should be delivered and enter your payment method (debit or credit card).


Once we receive your order, we will review and process it, then notify you with a text message, push notification and/or email when the money is available for your recipient. The current status of your order will always be displayed on the Activity screen.


If you would like to repeat a previous money transfer, go to the Activity screen and tap on a completed order. Your recipient's information will be automatically filled in, so you're only a few taps from sending more money.

How much does it cost to send a money transfer?

After you select a recipient or country and the amount you wish to send, you will see the transfer fee and exchange rate that apply to your money transfer. You will also see any special offers that are available.


The transfer fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher. Please note that fees, exchange rates and offers are subject to change without notice and can vary by amount and country.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

When will the money get to my recipient?

No one likes waiting, and that's why we are committed to delivering funds to your recipient as quickly as possible. Most transfers are available in minutes.


For more information about delivery times, please use these links:


You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.

How do I check the status of a money transfer?

The Activity screen shows your most recent transactions, from newest to oldest. You will see the recipient’s name and country, as well as the delivery method, amount sent and order status.


If you don't see the money transfer you're looking for, use the Search at the top of the Activity screen.

How do I know when my money transfer was completed?

On the Activity screen, completed money transfers will show a green check mark and the date and time the funds were paid out to the recipient or received by the recipient’s bank (for a bank deposit).


You will also receive a text message, push notification and/or email when the funds have been paid out.


If you don't see the order you're looking for, use the Search at the top of the Activity screen.

What recipient information do I need to send a money transfer?

You will need your recipient’s full name as it is listed on their official identification or bank account. Depending on the delivery method you choose, you may also need to provide your recipient’s bank account number, street address or mobile phone number.

Do I need to provide personal identification to send a money transfer?

To authenticate your identity and comply with government regulations, we may ask you to provide your driver's license and/or other supporting documents to complete your order.


If such information is needed, we will notify you via email or phone call during the order process or soon after you have submitted your order.

Is there a limit to the amount of money I can send?

The minimum amount is $10 and the maximum is $2,999.


There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.

How does my recipient receive the money?

We offer different delivery options depending on the destination country and our in-country partners. Options include:


On the All Services screen, tap Send Money and then select a country and the amount you are sending to see the available delivery options.

How much time does my recipient have to collect the money I have sent? What happens if the money is not collected?

Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.


Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.

Why can’t I send money from my state?

We have licenses to operate as money transmitters in every state in the US except Oklahoma, South Dakota and Vermont.

What could cause my transaction to be delayed or canceled?

We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.


Here are some reasons why a transaction may be delayed or canceled by BOSS Money:

  • Need for additional information or identification from the sender
  • Compliance or fraud prevention reviews
  • System unavailability or maintenance
  • Insufficient funds in sender’s account
  • Days and hours of operation, including bank holidays
  • Account suspension

In your recipient’s country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:

  • Identification requirements
  • Days and hours of operation, including bank holidays
  • Currency availability
  • Delivery restrictions
  • Regulatory review
  • System unavailability or maintenance
  • The amount of funds your recipient has recently received

Delivery Methods: Bank Deposit

What is a bank deposit?

When you select Bank Deposit as a delivery method, the funds you send will be deposited directly into your recipient’s bank account.


To select Bank Deposit, follow these steps:

  1. Go to the All Services screen and tap Send Money
  2. Select a recipient or country and enter the amount you want to send
  3. On the Delivery Method screen, select Bank Deposit
  4. Select your recipient's bank and enter your recipient’s bank account information
  5. Select a payment method and submit your order

You can track the status of your money transfer on the Activity screen.

What is the fee for sending a bank deposit?

After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.


The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

Where can I send a bank deposit to?

To find out if you can send a bank deposit to your recipient, go to the All Services screen and tap Send Money. Then select your recipient or a country and the amount you want to send.


On the Delivery Method screen, you will see if Bank Deposit is an option. For a list of banks you can send to, tap Bank Deposit and then Select bank. Be sure to use the search feature if you don't see your recipient's bank in the list.

How long do bank deposits take to complete?

After approving your money transfer order, we release the funds to the destination bank within minutes.


Please note that the bank must then deposit those funds into your recipient's account. Depending on the bank, this funding process could take minutes or several business days to complete.


On the app's Activity screen, the "Completed" status for a bank deposit refers to when the destination bank acknowledged receipt of the funds — not when the bank made those funds available in your recipient's account.

Why was my bank deposit rejected or canceled?

If your bank deposit was rejected or canceled by the recipient's bank, the most likely reason is that you tried to send US dollars (USD) and your recipient's account is in a different currency.


To avoid this problem, you should always send the same currency as your recipient’s bank account. For example, be sure you are sending Dominican pesos (DOP) to a bank account in the Dominican Republic.


Another common reason for cancellation is that the recipient information you entered does not match the information at the destination bank. To prevent this, please be sure to enter your recipient's full name exactly how it appears on their bank account.

Can I send US dollars (USD) to a bank account?

You should send the same currency as your recipient’s bank account.


If the account is in local currency and you send US dollars (USD), your money transfer will most likely be rejected by the bank.


If the receiving bank does accept US dollars, they will apply their own currency conversion rate and may also charge your recipient a fee. This means your recipient will end up with less money. It is best to send the currency that matches the bank account.

Can I cancel a bank deposit?

Once a transaction has been set up as a bank deposit, we will do our best to process your cancellation request; however, if the funds have already been deposited in your recipient's bank account, your order cannot be canceled.


To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the top of the transaction details screen, press the Cancel button.


Please note that pressing the Cancel button does not guarantee that your money transfer will be cancelled.

What is an IBAN?

An IBAN (International Bank Account Number) identifies the country, bank and bank account number that you are sending funds to.


Generally, an IBAN consists of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 alphanumeric characters outside of Europe.


To avoid any delays with your money transfer, be sure that you have your recipient's complete IBAN. Use the list below to check if the IBAN has the correct number of characters.

Country IBAN Starts With IBAN Length Notes
France FR 27 Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, and Réunion Island
Germany DE 22 -
Greece GR 27 -
Italy IT 27 -
Netherlands NL 18 Excluding the Caribbean Islands
Spain ES 24 Including the Canary Islands
United Kingdom GB 22 -

What is a BIC or Swift code?

A Bank Identifier Code (BIC) or SWIFT code identifies the country, bank and branch associated with a specific bank account number.


The code is either 8 or 11 characters long and includes both numbers and letters.

Delivery Methods: Cash Pickup

What is cash pickup?

When you select Cash Pickup as a delivery method, your recipient will be able to collect cash directly from an authorized location or office in their area.


To select Cash Pickup, follow these steps:

  1. Go to the All Services screen and tap Send Money
  2. Select a recipient or country and enter the amount you want to send
  3. On the Delivery Method screen, select Cash Pickup
  4. Select a pickup location, then enter recipient information
  5. Select a payment method and submit your order

You can track the status of your money transfer on the Activity screen.

What is the fee for cash pickup?

After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.


The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

When will the cash be ready for pickup?

Cash pickups are usually available within minutes.


You will receive notifications when the status of your money transfer order changes, and you can also check the Activity screen for updates.

How will my recipient know when the money is ready for pickup?

In most cases, your recipient will receive an SMS text message when the money is ready for pickup.


This will depend on which payer you select (since not all payers send notifications) and if your recipient has given permission to receive SMS text messages on their phone.


When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.

What information does my recipient need to collect their cash?

Your recipient will need a valid photo ID that shows their full legal name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, otherwise your recipient may not be able to collect the cash.


In some cases, your recipient will also need a transaction reference number or pickup number. This will have been sent to your recipient by the payer via SMS text message once the cash is available for pickup. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.


You will also receive the pickup number, so you can share it with your recipient if they do not receive it directly on their phone.

Will my recipient be charged a fee for collecting cash?

Certain destinations or payers may impose taxes, fees, and/or tariffs when your recipient receives — or has access to — the transferred funds.

Why was my recipient unable to collect their cash?

If your recipient is having difficulty collecting their cash, please ensure the following:

  • They are at the correct cash pickup location or office
  • They have a valid form of ID
  • The name on the ID matches the name you submitted on the order
  • They have the correct transaction reference number or pickup number (if required)

How much time does my recipient have to collect the money I have sent? What happens if the money is not collected?

Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.


Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.

Why do some countries not offer cash pickup?

There are some countries where we cannot offer cash pickup due to regulatory or commercial reasons.


On the All Services screen, just tap Send Money and then select a country and the amount you are sending to see the available delivery options.

Delivery Methods: Home Delivery

What is home delivery?

When you select Home Delivery as a delivery method, an authorized delivery courier or agent will bring cash to your recipient’s home address.


Please note that home delivery service is only available for the Dominican Republic.


To select Home Delivery, follow these steps:

  1. Go to the All Services screen and tap Send Money
  2. Select a recipient or country and enter the amount you want to send
  3. On the Delivery Method screen, select Home Delivery
  4. Select a delivery courier, then enter recipient information
  5. Select a payment method and submit your order

You can track the status of your money transfer on the Activity screen.

What is the fee for home delivery?

After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.


The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

When will the money be delivered to my recipient?

Home delivery funds are usually available in the destination country within 30 minutes. Our in-country partner will call your recipient to coordinate a delivery time.


When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.


You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.

What information does my recipient need to collect the money?

Your recipient will need a valid photo ID that shows their full name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, because the delivery courier will only release funds to the person named on the transaction receipt.


In some cases, your recipient will also need a transaction reference number. This will have been sent to your recipient by SMS. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.


You will also receive the transaction reference number, so you can share it with your recipient if they do not receive it directly on their phone.

Will my recipient be charged for home delivery?

No. Your recipient will not be charged a fee for the delivery.

Delivery Methods: Mobile Money / Mobile Wallet

What is mobile money?

Mobile money (also referred to as a mobile wallet) is an electronic service available in many countries that allows users to store, send and receive money using their mobile phone. It is a popular alternative to traditional bank accounts and can be used on both smartphones and basic feature phones.


To select Mobile Money as a delivery method, follow these steps:

  1. Go to the All Services screen and tap Send Money
  2. Select a recipient or country and enter the amount you want to send
  3. On the Delivery Method screen, select Mobile Money Transfer
  4. Select a mobile network operator, then enter recipient information
  5. Select a payment method and submit your order

You can track the status of your money transfer on the Activity screen.

How does mobile money work?

Mobile money (also known as a mobile wallet) stores funds in a secure account linked to a mobile phone number. In most cases the account number will be the same as the mobile phone number, but not always.


Before sending funds to a mobile money account, please check with your recipient to determine the correct mobile phone number to use for a money transfer.

What is the fee for sending to a mobile money account?

After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.


The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

When will mobile money funds be available?

After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.


You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.

Can mobile money funds be recovered if they were sent to an incorrect phone number?

We recommend confirming that you have correctly entered your recipient's mobile phone number before submitting your transaction.


Once the transaction has been paid into a mobile wallet, it is very unlikely that the funds can be recovered.

What can my recipient do with mobile money?

Most mobile money services allow users to:

  • Cash out at authorized agents (a fee may be charged by the cash-out location)
  • Transfer funds to anyone in-country who has a mobile money account
  • Top up their own or someone else’s mobile phone
  • Pay for utility bills and certain goods and services

Is mobile money secure?

In most countries, funds in a mobile money account are protected by financial regulations similar to those that protect traditional bank accounts.


A mobile money transaction requires the user to enter a PIN before it is completed, and a record of the account balance and all transactions is maintained, so the user’s funds are kept safe in case the phone is lost or stolen.

How can my recipient get a mobile money account?

Mobile money accounts are primarily offered by mobile phone service providers or by banks. To get an account, your recipient will need to visit an authorized provider in their area, complete the necessary application forms and present a valid form of identification.

Delivery Methods: Direct to Debit Card

What is Direct to Debit Card?

When you select Direct to Debit as the delivery method, funds you send will be deposited directly to your recipient’s Visa or Mastercard debit card.


Direct to Debit is usually the fastest way to send money and is as secure as sending to a bank account. Your recipient will receive their money in 30 minutes or less.


To select Direct to Debit Card as a delivery method, follow these steps:

  1. Go to the All Services screen and tap Send Money
  2. Select a recipient or country and enter the amount you want to send
  3. On the Delivery Method screen, select Direct to Debit Card
  4. Enter your recipient’s name and debit card number
  5. Select a payment method and submit your order

You can track the status of your money transfer on the Activity screen.

Can I send money to any type of debit card?

In order to receive funds, your recipient’s debit card must meet the following requirements:

  • Is a Visa or Mastercard branded card
  • Is issued by a bank in your recipient’s country
  • Is a debit card (not a credit card or prepaid card)
  • Can accept deposits in your recipient’s local currency

If the debit card does not meet all of these requirements, you will need to select a different delivery method.

What is the fee for sending to a debit card?

After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.


The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.


If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.

When will Direct to Debit Card funds be available?

After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.


You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.

Can funds be recovered if they were sent to an incorrect debit card number?

We recommend confirming that you have correctly entered your recipient's debit card number before submitting your transaction.


Once the transaction has been deposited to a debit card, it is very unlikely that the funds can be recovered.

Account Number Validation

I'm getting an error: "The account number you entered is not valid." What does this mean?

If you are seeing this error, the likely reason is that you have typed the account number incorrectly or that your recipient has not provided you with the correct account number.

I'm sure the account number is correct. Why am I seeing an error message?

If you have verified the account number with your recipient and have typed it correctly, then there is likely an issue with the bank account. For example:

  • The account is not registered with the bank to accept international money transfers
  • The currency you are sending does not match the currency of the bank account (for example, you are trying to send USD to an account in Guatemala that holds GTQ)
  • The account cannot accept any type of international money transfer

Ask your recipient to check with their bank to find out why the account cannot receive money transfers. If possible, to complete your money transfer use another delivery method, such as Cash Pickup.

Canceling a Money Transfer

How do I cancel a money transfer?

To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the bottom of the transaction details screen, tap the Cancel button.


We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.

How do I know if my money transfer has been canceled?

On the Activity screen, the order status will show as “Canceled” and you will receive confirmation in a text message, push notification and/or email.

How long does it take to get a refund after a cancellation?

After you receive confirmation that we have successfully canceled your money transfer order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card or bank account.


Note that it could take up to 10 business days depending on your bank.


The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.

What if I haven't received my refund after 10 business days?

If it's been more than 10 business days and you have not received your refund, please follow these steps:

  1. Check the transaction status on the BOSS Money app or the BOSS Revolution online account center to confirm that the transfer has been canceled.
  2. Make sure the original charge still appears on your bank or card account.
  3. If the original charge is on your account and there’s no corresponding refund, please call customer support. For US customers, the phone number is 716-271-1468; for customers in Canada, the phone number is 888-979-2677. We will confirm the refund was issued, and provide an ARN number (a reference number associated with the refund) that you can use when calling your financial institution at the phone number on the back of your card.
  4. If your financial institution can't locate the refund, contact us.

Dominican Republic — Home Delivery

When will Caribe Express deliver the funds to my recipient?

Please note that Caribe Express will only deliver funds if they have been able to directly contact your recipient by phone.


To ensure delivery, please ask your recipient to contact Caribe Express at 809-221-5418.

NEW! Nigeria — Send Naira for Deposit to Nigeria Bank Accounts

How do I send naira to Nigeria?

Simply select Nigeria NGN on the Countries screen and enter the amount that you would like to send to your recipient. Then select your recipient's bank and enter the bank account number and information about your recipient.


After you have submitted your order and we verify your payment, the naira you sent will be deposited directly into your recipient's bank account. You will receive a notification when the funds have been deposited.


Before sending money, please be sure that the Nigerian bank account you are sending to is set up to accept naira.

Nigeria — USD Cash Pickup

How does cash pickup work?

Simply select how much you want to send in US dollars (USD), enter information about your recipient, enter your payment information and submit your order. Please note that the amount you send must be in increments of $10 or our system will round up to the next $10 amount.


You will need to communicate the pickup number to your recipient. Please ask the BOSS Revolution retailer for the pickup number if you don't see it on your receipt or check the transaction details in the BOSS Revolution Money App. You will also receive the pickup number via text message and email.


Some of our partner networks in Nigeria will attempt to send the recipient a text message with the pickup number when the funds are ready for pickup, but consider this a backup to personally conveying the pickup number to your recipient.

Where can the recipient pick up the funds?

The funds sent to the recipient will be available at any branch of the following bank(s):


The recipient can pick up the funds at any branch of the bank that was specified.


THE RECIPIENT DOES NOT HAVE TO HAVE A BANK ACCOUNT WITH THE BANK IN ORDER TO PICK UP FUNDS.


Additional banks will soon be added for cash pickup.

How will the recipient know when and where to pick up the funds?

Once the transfer has been processed, the funds are usually available for pickup within 30 minutes during normal banking hours.


The recipient must present the pickup number and a government issued photo ID to the cashier at any branch of the specified bank.

  • For First Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Access Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Zenith Bank: The recipient should identify the payer network as BOSS Revolution or IDT when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits. At the time of pickup, a 6-digit validation code will be sent via SMS to the recipient's phone and must be presented to the cashier. You will also receive an SMS message with the validation code. Please note that the validation code is the last 6 digits of the pickup number.
  • For United Bank for Africa: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Polaris Bank: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For GTBank: The recipient should identify the payer network as BOSS Revolution when speaking with the cashier. The pickup number will begin with "BR" followed by 14 digits.
  • For Fidelity Bank: The recipient should identify the payer network as Thunes when speaking with the cashier. The pickup number will be a 20-digit alphanumeric number beginning with “Thunes”.
  • For FCMB: The recipient should identify the payer network as VTN/VCash when speaking with the cashier. The pickup number will be a 13-digit alphanumeric number beginning with “VTN”.

When the order is ready for pickup, your recipient can go to any branch of the bank you have selected to pick up the funds in US dollars (USD).

Does the recipient need to bring ID to pick up the money?

The recipient must bring the pickup number and a government issued photo ID, such as a Bank Verification Number card, valid international passport, Nigerian Driver's License or National ID. (If the passport is not Nigerian, please ensure that it has not expired and that the recipient has valid entry to Nigeria.)


Zenith Bank will require two forms of identification: a government issued photo ID and a BVN.


Some bank branches will ask the recipient to compete a form with the details of the transaction and present it to the cashier to pick up the funds.

What is a Bank Verification Number?

A Bank Verification Number (BVN) is a unique number issued to every Nigerian bank customer by the Central Bank of Nigeria to protect the customer's bank account from unauthorized access. It is a means of identification for that banking customer across ALL Nigerian banks.


The recipient can bring their BVN card to the bank for validation of ID. If the recipient does not have a BVN, it can be created at the bank branch with valid ID. It takes 24 hours for a BVN to be created, and it can be used for any bank in Nigeria.

Can I request the payout to the recipient in Nigerian naira (NGN) instead of US dollars (USD)?

Due to the recent directive by the Central Bank of Nigeria, cash pickup transactions must be paid out in US dollars (USD).


The recipient can ask the bank in which they pick up the funds to convert the US dollars to Nigerian naira. Or they can take the dollars to their own bank or any location that will exchange dollars to naira.

What should I do if my recipient does not have an account at a participating bank?

Your recipient does not have to have an account with a participating bank in order to pick up funds that you send.


Every branch of the participating banks has access to the order record and is an authorized location where the funds that you send can be retrieved.

The bank cashier had trouble locating my transaction. What should my recipient do?

Have your recipient tell the bank cashier the name of the partner network in Nigeria:

  • For First Bank, Access Bank, Zenith BankUnited Bank for AfricaPolaris Bank, and GTBank, the partner network is: BOSS Revolution/IDT
  • For Fidelity Bank, the partner network is: Thunes
  • For FCMB, the partner network is: VTN/VCash

What if my transaction is canceled?

We will notify you if your transaction cannot be picked up, and your payment will be refunded.

Nigeria — Recipient Bonus Promotion

What is the recipient bonus promotion?

The Central Bank of Nigeria announced a promotion offering a bonus of 5 Naira (NGN) for every 1 US Dollar (USD) sent to a recipient in Nigeria. The promotion began on March 8, 2021, and ends on June 30, 2023, at 11:59PM West Africa Time.

How does the promotion work?

For every $1 sent that is paid out successfully, your recipient will receive 5 Naira at the time of pickup, in addition to the money you send.


For example, if you send 100 USD, your recipient will receive 100 USD plus a bonus of 500 Naira.


BOSS Revolution transactions can be picked up at any branch of the following participating banks:

  • Access Bank
  • Zenith Bank
  • United Bank for Africa
  • Polaris Bank
  • Fidelity Bank
  • GTBank (Guaranty Trust Bank)
  • FCMB (First City Monument Bank)

Additional banks in Nigeria will be added soon.


Remember, the recipient does not need an account at the bank in order to pick up funds.

Is there a limit on the send amount to receive the Naira promotion?

No, there is no limit on the send amount. There is also no limit on the number of transactions that you can send to take advantage of this promotion.

When does the promotion end?

The promotion began on Monday, March 8, 2021, and according to the Central Bank of Nigeria, ends on June 30, 2023, at 11:59PM West Africa Time.

Do I have to apply for the promotion or fill out any special paperwork?

The bonus will be paid at the bank automatically when the USD funds that you sent are paid out to your designated recipient. The sender does not have to do anything more than submit the transaction. The bank in Nigeria will take care of the bonus payout.

Haiti — MonCash Mobile Wallet

What are the requirements for sending a money transfer to my recipient's MonCash mobile wallet?

In order to receive international money transfers, your recipient must have a MonCash Full Wallet account. You can send up to 75,000 HTG per transaction.


Please note that a MonCash Mini Wallet cannot receive international money transfers. If your recipient has this type of MonCash mobile wallet, they will need to register for a Full Wallet account.

How can my recipient get a MonCash Full Wallet account?

Your recipient should contact the Digicel store in their area for specific instructions, but the general process would be for your recipient to complete a registration form and provide copies of a valid ID. This is to comply with government regulations.


Digicel does not charge a fee for opening a Full Wallet account.

I have sent money to my recipient's MonCash mobile wallet, but they are unable to access or use the funds. What do they need to do?

MonCash customer support agents are contacting customers who have received international money transfers and need to complete the registration or upgrade process. This registration or upgrade is required before your recipient can access the money you sent.


1) If your recipient has not been contacted, ask them to check if they have received an SMS from MonCash that includes a link to the online registration form (the link is bit.ly/MonCashFW).


2) Your recipient will need to complete the online registration form at bit.ly/MonCashFW and upload a valid ID (Driver License, Passport or National ID). The ID can also be emailed to Moncash_FW_KYC@prismco.com.


3) MonCash will review the registration form and send your recipient an SMS containing a one-time passcode (OTP) and a MonCash phone number to call. Your recipient must be reachable at the phone number associated with the transaction.


4) The recipient will need to call the phone number and provide the MonCash agent with the one-time passcode to verify that they have the phone associated with the transaction.


5) The agent will complete the registration process with your recipient on the phone. In one to five business days, the funds will be available, and your recipient will be able to receive any future money transfers.

I have sent money to my recipient's MonCash Full Wallet, but they are unable to access or use the funds. What do they need to do?

Please make sure your recipient has authorized MonCash's remittance partner in Haiti (PRIZM Transfer) to deposit the money into their Full Wallet.


Your recipient can do this over the phone or directly from the MonCash app. The authorization process only needs to be completed once.

Refer Friends and Earn Rewards

How does the Refer a Friend program work?

Our Refer a Friend program rewards you when someone you refer downloads the BOSS Revolution Money App and sends their first money transfer of $100 or more. The more you share, the more you can earn.


Send your personal referral link by following the steps below. Once your friend uses the link to download the app and then successfully completes a money transfer of $100 or more, you will receive an electronic $25 Gift Card by email.


To send your referral link to friends and family:

  1. Go to the Invite Friends screen
  2. Tap the Share Link button
  3. Choose the method or app you want to use for sending your referral link

 

Payment Methods

Debit & Credit Cards

What cards can I use for payment?

Debit Cards: We accept most debit cards issued by Visa or Mastercard. Prepaid debit cards from any card issuer cannot be used to send money transfers.


Credit Cards: We accept Visa and Mastercard. Please note: If your credit card issuer classifies money transfers as cash advances, they may charge you an additional fee.

Are there any extra fees for paying with a debit or credit card?

Debit Cards: There are no extra fees for paying with a debit card.


Credit Cards: Some credit card issuers classify money transfers as cash advances and may charge you an additional fee. (This fee is charged by your credit card issuer, not by BOSS Revolution.)


Please check your cardholder terms and conditions if you are not sure if this type of fee will apply to your money transfer.

Why was my card not accepted?

If your debit or credit card was not accepted for payment, please check the following:

  • Your card number, expiration date and verification code are entered correctly
  • Your address is entered exactly as it appears in your billing statement

If your card information is correct and you are still unable to complete a transaction, please try using a different debit or credit card.

I entered my card information correctly. Why was my card declined?

If you submit an order and your card is declined, please contact your card issuer or bank. They will be able to provide information about the status of your card and account.


To complete your order, please try using a different debit or credit card.

NEW! Paying with a Bank Account

What bank accounts can I use with Boss Money?

You can use a checking or savings account from a U.S. bank for payments.


To add your bank account to Boss Money, you will need access to your bank’s online account center. If you do not have login credentials for your bank’s website, you will need to set them up first.

How do I add a bank account?

To add a bank account as a payment method:

  1. Go to the app settings screen and tap “Payment methods”
  2. Tap the “Add” button, then tap “Bank Account”
  3. Follow the instructions for connecting your bank account to Boss Money

We partner with Plaid to verify your bank account information, and as part of this process, you’ll be asked to login to your bank’s website. Boss Money does not have access to your bank credentials.

What is Plaid?

Plaid is an industry-leading service that allows for the instant verification and use of a bank account to make payments. We partner with Plaid to give customers the ability to pay via ACH (direct debit from a bank account) just by logging into their online account.


Plaid is used by over 12,000 financial institutions (including Venmo, Chime and Betterment) to connect bank accounts. Plaid never shares your personal financial data without your permission, and they never sell or rent it to outside companies. To learn more about Plaid, visit their website.

What if I can't find my bank?

Plaid partners with most U.S. banks, but if you do not see your bank listed, please use another payment method.

How soon can I use my bank account for payment?

Bank account verification is instant — as soon as you add your account to Boss Money, you can use it to pay for money transfers.

How do I pay with a bank account?

When you have finished entering your order information, you’ll see the Review Order screen.


On the Review Order screen, scroll down to the Payment Method details. Make sure that your bank account is displayed as the payment method. If your bank account is not displayed there, tap “Change” and select your bank account from the list. Then tap the “Pay” button to complete your order.

How long will my bank account payment take?

Bank account payments usually take up to 4 business days to complete. Your money transfer will be processed as soon as we receive the payment from your bank.


If you need to send money faster, please pay with a debit or credit card.

How do I remove a bank account?

To remove a bank account from Boss Money:

  1. Go to the app settings screen and tap “Payment methods”
  2. Tap the bank account you would like to remove
  3. On the “Bank details” screen, tap “Remove this bank account”

If you decide to use this bank account again, simply add it back to your Boss Money account.

Can I cancel a bank account payment?

If you need to cancel, go to the Activity screen and tap the money transfer you would like to cancel. Then tap the Cancel button at the top of the transaction details screen. We will do our best to process your cancellation request before the payment has been deducted from your bank account.


If your cancellation is processed after we have received payment from your bank, we will instruct the bank to issue a refund. Please allow 2 to 5 business days for the refund to be posted to your bank account. If you have not received your refund after 10 business days, please follow these instructions.


Pay at Store

What is Pay at Store?

Pay at Store is a feature for customers who prefer to pay for money transfers with cash.


Pay at Store allows you to set up and submit a money transfer order in the app, then pay for it in cash at an authorized BOSS Revolution retail store. You can use the Store Locator feature in the app to find a BOSS Revolution Pay at Store agent in your area.

How does Pay at Store work?

When selecting the payment method for your money transfer, choose Pay Cash in Store then submit your order. It's that easy.


To complete your order, you must bring your cash payment along with identification to any authorized store within 24 hours. The app's built-in Store Locator will show the Pay at Store agents in your area.


Please note that if you do not make your payment within 24 hours after submitting your order from the app, your order will be cancelled automatically.